Warranty policy and process of A/S

I want to get the A/S directly from your company. How can I do?

Please check if the problem comes from the the wrong setting or not. Sometimes we receive a normal unit and then it is found out that the user have set the wrong mode, Com port. After check and sure that the unit is faulty, please send an e-mailbonnie@sysonchip.co.kr> to process RMA.

Does the GPS work in other country?

Yes, the SysOn GPS can work in any country in the world. They are compatible with almost all kind of map software. But, the warranty repair or replacement will be only available through the reseller you bought the unit from or us.

I bought this unit from other country. How can I get the warranty repair?

Basically the distrubutor or reseller where you bought the unit from will, as its option, repair or replace the product. If this is not possible, the home office in Korea can warrant the unit.

How long and how much will it take to get warranty?

If the problem does not come from the user's misuses, and if the unit is under the warranty period, you can have a free warranty repair or replacement. The time that takes for A/S depends on the each reseller's A/S policy. But when customers send the unit directly to us, it will take around 7 days from the arrival date to sending.

How long is the warranty period?

SusOnChip warrants against defects in material and workmanship, under normal use and service, for one(1) year from the date of purchase. In EU countries, the warrnaty period is 2 years from the purchasing. And this warranty applies only to the original consumer purchaser and is not assignable or transferable. And after having warrranty repair, you can have additional 3 months of warranty period on the same part. For more information, please refer to the A/S information. For the warranty repair and replacement, contact the reseller. If this is not possible, contact us directly.